Launch is the start, not the finish. We review real conversations, tune prompts, fix edge cases, and roll out improvements on a continuous cadence.
Conversational AI degrades if you don't maintain it — product changes, customer language shifts, new edge cases appear. We run a structured cadence: review flagged conversations, measure resolution rate and CSAT, A/B test prompt and retrieval changes, and roll out improvements behind feature flags. Monthly reports quantify what changed and what it's worth.
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Handle support, sales, and service automatically 24/7, no coding required.